Refund Policy
Last Updated: January 2026
This Refund Policy applies to all services provided by Aura AI Systems (“Aura AI,” “we,” “us,” or “our”) through https://aura-ai.ai.
By purchasing or using our services, you agree to this Refund Policy in full.
1. General Refund Policy
Due to the nature of digital services, AI automation, software configuration, and advertising services, all sales are final unless otherwise stated in writing.
We do not offer refunds for:
Setup fees
Monthly subscriptions
Advertising services
Automation builds or workflows
Creative assets or ad copy
AI chatbot configurations
Consulting, strategy, or implementation work
Once work has begun, resources are allocated and cannot be recovered.
2. No Performance-Based Refunds
Aura AI Systems does not offer refunds based on:
Lack of leads or bookings
Advertising performance or ROI
Platform disapprovals or ad account issues
Business results, revenue, or conversions
Client usage, follow-through, or response time
Results depend on many variables outside our control.
3. Advertising Spend Is Non-Refundable
Ad spend paid to third-party platforms (Meta, Google, ChatGPT, etc.) is non-refundable
Aura AI does not control or issue refunds for ad platform charges
Clients are responsible for all advertising spend unless otherwise agreed in writing
4. Subscription Services
Subscriptions renew automatically unless canceled
Cancellations must be submitted before the next billing cycle
No partial or prorated refunds are issued for unused time
Access remains active until the end of the current billing period
5. Limited Refund Exceptions (At Our Discretion)
Refunds may be considered only if:
A duplicate charge occurred
A billing error was confirmed
Services were not delivered due to a system error on our end
Any approved refund is issued solely at Aura AI’s discretion.
6. Chargebacks & Disputes
You agree to contact us directly before initiating a chargeback.
Initiating a chargeback without attempting resolution may result in:
Immediate service termination
Loss of access to systems and data
Permanent account suspension
We reserve the right to dispute fraudulent or abusive chargebacks.
7. Policy Acknowledgment
By purchasing or using Aura AI Systems’ services, you acknowledge that you have read, understood, and agreed to this Refund Policy.
8. Contact Us
If you believe a billing error has occurred, contact us at: