Aura AI

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Privacy Policy

Last Updated: January 2026

Aura AI Systems (“Aura AI,” “we,” “us,” or “our”) operates the website https://aura-ai.ai (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website, services, software, and communications.

By accessing or using our Site or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

A. Personal Information

We may collect the following personal information when you voluntarily provide it to us:

  • Name

  • Email address

  • Phone number

  • Billing and payment information (processed securely via Stripe)

B. Automated & Usage Data

We automatically collect certain data when you interact with our website or services, including:

  • IP address

  • Browser type and device information

  • Pages visited and interaction data

  • Cookies, pixels, and tracking technologies

C. Communications Data

We may collect and store:

  • Chatbot conversations

  • Website chat messages

  • Email and SMS communications

  • Appointment booking interactions

These communications may be recorded, monitored, or analyzed for quality assurance, automation performance, and service improvement.

2. How We Use Your Information

We use the information we collect to:

  • Deliver and operate our AI-powered automation services

  • Respond to inquiries and support requests

  • Send transactional, follow-up, and marketing communications

  • Schedule appointments and manage bookings

  • Process payments securely

  • Improve system performance, AI accuracy, and user experience

  • Run advertising, analytics, and remarketing campaigns

  • Comply with legal and regulatory obligations

3. AI, Automation & Decision-Making

Aura AI Systems uses artificial intelligence and automation technologies, including AI chatbots and automated messaging systems, to:

  • Respond to inbound inquiries

  • Follow up with leads

  • Route conversations

  • Assist with booking and customer support

Automated systems may generate responses or recommendations, but they are designed to support—not replace—human decision-making.

4. Advertising, Tracking & Retargeting

We use advertising and tracking technologies, including:

  • Meta (Facebook & Instagram) Pixel

  • Google Ads & Google Analytics

  • Retargeting and remarketing tools

  • Future ChatGPT advertising platforms (when available)

These technologies help us:

  • Measure campaign performance

  • Deliver relevant ads

  • Retarget visitors who previously interacted with our site

You may control cookie preferences through your browser settings.

5. Email & SMS Communications

By submitting your information, you consent to receive:

  • Marketing emails

  • Automated follow-up messages

  • SMS/text communications

  • We may collect personal information including your name, email address, phone number, and any information you voluntarily provide when submitting forms, scheduling services, or contacting The Wellness Trinity.
  • We use collected information to provide services, schedule appointments, send service updates, and communicate wellness-related information. Phone numbers may be used for SMS communications when a user has opted in.
  • By providing your mobile phone number and opting in, you consent to receive SMS communications from The Wellness Trinity including appointment reminders, service updates, and promotional messages.

Message frequency varies.
Message and data rates may apply.
You may opt out at any time by replying STOP.
For assistance, reply HELP.

All messages include opt-out instructions.
You may unsubscribe at any time by following the link or replying “STOP” to SMS messages.

6. Payment Processing

Payments are processed securely through Stripe.
Aura AI Systems does not store or process full credit card numbers directly.

Stripe’s privacy practices are governed by their own Privacy Policy.

7. Third-Party Service Providers

We may share your information with trusted third-party platforms strictly for service delivery, including:

  • GoHighLevel (CRM & automation)

  • Meta (Facebook & Instagram)

  • Google (Ads & Analytics)

  • Stripe (payments)

  • Twilio (SMS & voice communications)

  • OpenAI (AI processing)

  • Calendly (appointment scheduling)

These providers are contractually obligated to protect your data.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information.
However, no system is 100% secure, and we cannot guarantee absolute security.

9. Your Privacy Rights (CCPA & Best Practices)

As a U.S.-based business, we honor applicable privacy rights, including the right to:

  • Request access to your personal data

  • Request correction or deletion of your data

  • Opt out of marketing communications

To exercise these rights, contact:
📧 [email protected]

10. Children’s Privacy

Our services are not intended for individuals under the age of 18.
We do not knowingly collect data from children.

11. Data Retention

We retain personal information only as long as necessary to fulfill business, legal, and contractual obligations.

12. Changes to This Policy

We may update this Privacy Policy periodically.
Updates will be posted on this page with a revised “Last Updated” date.

13. Contact Information

Aura AI Systems
Vancouver, Washington, USA
📧 [email protected]
🌐 https://aura-ai.ai

 

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